Refund policy

At EloriasMart, we want you to be completely satisfied with your purchase. Since we offer Cash on Delivery (COD), customers are encouraged to inspect their order carefully in the presence of the delivery person before accepting it.

Product Inspection at Delivery

When your order arrives, please check the product carefully before accepting the delivery.

You may inspect the item for:

Damage or defects
Incorrect product
Missing parts or accessories
Any issue that occurred before delivery

If you find any problem with the product, please inform the delivery person immediately and do not accept the package.

Once the order has been inspected and accepted, we consider the product to have been received in good condition.

Returns After Acceptance

We do not accept returns or exchanges after an order has been accepted and received, except in cases where we have specifically confirmed that the product delivered was defective or incorrect.

For this reason, please make sure to inspect your product carefully before accepting your delivery.

Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us immediately before accepting the delivery.

We may request photos or videos of the product to verify the issue and provide an appropriate solution.

Refunds

As our orders are primarily Cash on Delivery, payment is made when the order is delivered.

If an approved refund is applicable, we will contact you to confirm the refund method and process it according to the specific circumstances of the order.

Order Cancellation

If you need to cancel your order, please contact us before the order is shipped.

Once an order has been shipped and is out for delivery, cancellation may no longer be possible.

Important

By accepting your order after inspecting the product, you confirm that:

The product is in acceptable condition.
The product matches your order.
There is no visible damage or missing item.

After the order has been accepted, returns or exchanges are not available unless EloriasMart confirms that the product was defective or incorrectly delivered.