Terms of service

Last Updated: August 2026

Welcome to Florias Mart. By accessing or purchasing from our website, you agree to the following Terms of Service.

1. General

By using our website, you confirm that you are legally able to enter into an agreement and that the information you provide is accurate and complete.

2. Products & Pricing

We make every effort to display product details, images, colors, and prices accurately. However, slight variations may occur due to lighting, screen settings, or product availability.

All prices are listed in BDT unless otherwise stated. We reserve the right to update prices, product information, or availability at any time.

3. Orders

When you place an order, you agree to provide accurate name, phone number, shipping address, and other required information.

We reserve the right to cancel or decline an order in cases such as incorrect information, suspected fraudulent activity, product unavailability, or pricing errors.

4. Payment

We may offer available payment methods shown during checkout, including Cash on Delivery where applicable.

For Cash on Delivery orders, customers are expected to receive the package and pay the applicable amount upon delivery.

5. Shipping & Delivery

Delivery times may vary depending on location, courier service, weather, holidays, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and reachable phone number.

6. Returns & Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy. Products must meet the conditions specified in that policy.

7. Product Use

Customers are responsible for properly using and caring for purchased products. Florias Mart is not responsible for damage caused by improper use, negligence, or failure to follow care instructions.

8. Website Content

All website content, including images, text, logos, graphics, and designs, belongs to Florias Mart or its respective owners and may not be copied, reproduced, or used without permission.

9. Third-Party Services

We may use third-party services such as payment providers, courier companies, analytics tools, and other service providers. Their services may be subject to their own terms and policies.

10. Privacy

Your personal information is handled according to our Privacy Policy. We may use information provided during an order to process payments, arrange delivery, and communicate with you about your order.